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Terms and Conditions

Terms and Conditions

 

Payment Details
For online purchasing and credit card payment via the Internet, We accept the following methods: (a) Visa
  (b) MasterCard (c) Paypal




Export Restictions

Hall's Taekwondo do not export goods internationally. Please call us for further information on (+61 3) 9330 0032. Shipping Orders will be despatched within 5 working days of receiving your order confirmation and payment clearance. You will be notified if there is any delay due to stock being temporarily unavailable. All items supplied are carefully inspected at the time of packing and shipment.


Australian Domestic Orders

Australian domestic orders will be sent via Australia Post please allow 5-10 days transit time in Australia. In most cases you can expect delivery within 2-4 days.

Postage and handling is charged item by item. The costs per item (based on those items in Protective Wear Section) are as follows:
Melbourne: $5.80, Country Victoria $8.95, NSW $10.95, South Australia $9.95, Tasmania $11.95. Rest of Australia $14.95. Smaller items will incur reduced rates, larger orders will be advised if higher rates are necessary, before order is confirmed. The cost of postage and handling is automatically added to your order after your selection is completed.


How will I know that you have received my order?

Once we have received an order you will be sent an email confirming the order and a tax invoice. Anytime you have further questions you can email us and quote your invoice number for a prompt response.


What if I require an urgent delivery?
If you require an urgent delivery please contact us via email and we will do our utmost to meet your requirements. Additional charges may apply.


What if I'm not happy with my order?
We want your shopping experience with us to be easy and enjoyable. We GUARANTEE our products are in Perfect condition when they leave our premises. We use only the best postage services and we are always here to answer your questions or concerns. If for any reason you are unhappy with your order once received, you may return items for a complete refund for the cost of goods excluding postage & handling.


Damaged goods
Please advise immediately upon receipt via email: info@hallstaekwondo.com.au or fax 03 9330 0053 to arrange return and either replacement or refund.


100% Guarantee

In the event that you are not totally satisfied with any items received, please notify us by email at info@hallstaekwondo.com.au or fax 03 9330 0053 within 3 days from receipt of goods, to arrange return and a credit refund on your purchase.


Returned Goods
All returned goods must be in their original condition and packaging where applicable, for a refund to be effected. NOTE: Where an item is sealed, it MUST remain sealed to receive a refund.


WE WILL NOT ACCEPT RETURNED GOODS SENT C.O.D.

The cost of the return freight and insurance is the purchaser's responsibility.


AUSTRALIAN RETURNS

Return via Australia Post Registered Mail - Insured


REFUNDS

Once we have received the goods we will issue a refund for the total purchase price in AU$, excluding postage & handling. Where goods are purchased using a credit card, we will issue the refund to your credit card. Please provide your credit card details with your return as these are never sited or stored. All other refunds will be made via cheque. All returned goods must be sent prepaid and insured by the purchaser, we will not refund these costs. We will not issue refunds for any seal that has been cut, modified or reworked in any way. The cost of the return freight and insurance is excluded and is the purchaser's responsibility. We will issue your refund only after the goods have been returned and received by us.


Please note:

You are solely responsible for the theft, loss or damage of the goods once they are in your possession.


ALL ITEMS RETURNED - MUST BE ADDRESSED TO:


Hall's Taekwondo
261 Mickleham Road
Tullamarine, Victoria, 3034
Australia

Parcels are sent in good faith upon order from you. Credit Card Security, Is it safe to enter my credit card details onto your site? We have gone to great lengths to ensure our payment process is totally secure. We have a world class payment process in place, with the highest level of security available (128bit encryption), all payments are made via Paypal Australia.At no stage do we have access to your credit card details. We are serious about protecting you. We want you to enjoy the process of shopping at Hall's Taekwondo knowing that your details are safe.


Taxes & Duty

Hall's Taekwondo is not responsible for customs duties or taxes imposed by countries other than Australia, where the GST rate is 10%. Where the country of import declares customs duties or clearance charges, they are the responsibility of the purchaser. Privacy Policy Your privacy, both personal and business, is important to us. That's why we've invested in some of the latest security systems and we are committed to maintaining industry standards. It is important that you fully understand the way we obtain and use your personal information and also the limited circumstance in which we might disclose it. This privacy statement details the information we gather, how we may use it, and how you can correct or change it if necessary.

Our web site has areas where you can provide personal information to identify yourself. We have developed this Privacy Policy to inform you of our policies and practices regarding such information.

This document is the Privacy Policy of Hall's Taekwondo. It relates to the web pages and services available at the Hall's Taekwondo website www.hallstaekwondo.com.au

Hall's Taekwondo, the home of Hall's Taekwondo online may make alterations to this document from time to time and will update the policy at the Site.

Hall's Taekwondo, the home of Hall's Taekwondo online will take all reasonable steps to act in accordance with the policy when using the Site.

Hall's Taekwondo, the home of Hall's Taekwondo online assumes no responsibility for the information practices of other web sites that a user is able to access through our Site.


What information do we collect?
The information we collect from you depends on what you're doing. When you apply to Hall's Taekwondo, the home of Hall's Taekwondo online, we will collect personal details such as your name, email address, postal address and phone number. This information is essential for us to be able to accurately identify you when you access these services. We may collect other demographic information about you in order to help us better serve your needs and requirements. Other information may also be recorded. Whenever a page is requested from our web server, we record the time, date and Internet Protocol (IP) address of the request, along with information on the browser software being used. We use this information to improve our technical structure and performance and it is not in any way used to specifically identify you.


How do we use your information?
We may use your contact details to send you information about Hall's Taekwondo, including material such as information on new products and services we may offer.

Your credit card number will only be used to charge you, for the products and services for which you have subscribed and as already stated we do not receive this information it is only used by the bank to process your transaction as authorised by you.

We will treat the information we collect from you as strictly confidential. Other than as set out below, we will not reveal, disclose, sell, distribute, rent, licence, share or pass on to any third parties, any personal information that you may have provided to us, unless we have your express consent to do so.

Exceptions to this are:
Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; and; 
Where Hall's Taekwondo home of Hall's Taekwondo Online is required by law to provide your information. 

Security
The open nature of the Internet means no data transmission can be guaranteed 100% secure. While we strive to protect your information, we cannot guarantee the security of any information you transmit to us or receive from our online products or services. Therefore these activities are conducted at your own risk. Once we receive your information, we will use our best efforts to ensure its security.


Contact us

If you have any questions about this policy statement, the practices of our site, or your dealings with Hall's Taekwondo home of Hall's Taekwondo Online, please contact us.


Any other questions? Please contact us - we'd love to hear from you!
Halls Taekwondo Systems Pty Ltd